Everything you want to know about keeping your WordPress site happy and healthy
Looking for answers? You’re in the right place! We’ve put together the most common questions our customers ask. Can’t find what you need? No worries – just give us a shout and we’ll help you out personally.
Let’s start with the simple stuff
So… what exactly do you folks do?
Think of us as your website’s personal caretakers! We handle all the boring (but super important) stuff like keeping WordPress updated, making sure hackers stay away, backing up your site daily, and making it run lightning-fast. Plus, we’ll make any content changes you need. Basically, we take care of everything so you can focus on running your business instead of worrying about your website.
Tell me about this free trial – what’s the catch?
No catch at all! You get our full Basic plan for 30 whole days – updates, content changes, security monitoring, the works. Best part? No credit card needed. We’re pretty confident you’ll love what we do, so we’re happy to prove it first.
Do I have to give you my credit card to try it out?
Nope! We hate when companies ask for payment info upfront too. You can start your trial right now without giving us a single digit of your credit card. We’d rather earn your business the right way – by showing you how awesome our service is.
What if I want out?
Easy peasy! Cancel anytime you want. We’ll keep taking care of your site until your current month is up, and that’s it. No sneaky fees, no “gotchas,” no hard feelings. Just shoot us a message or cancel right from your dashboard.
What’s This Going to Cost Me? Straight talk about our pricing
Help me understand – what do I get with each plan?
Great question! All our plans include the core stuff (updates, security, backups). Here’s the breakdown: Basic gets you 4 hours of technical work per month plus email support. Premium bumps you up to 8 hours, faster support, and better optimization. Ultimate is our VIP treatment – 12 hours, round-the-clock support, the premium WP Rocket plugin, and your own dedicated person who knows your site inside and out.
What if I pick wrong and want to switch?
Totally fine! You can upgrade or downgrade whenever you want. Changes kick in at your next billing cycle, and we’ll sort out any price differences fairly. Just hop into your dashboard or give us a shout.
Come on, what are you not telling me about costs?
Honestly? Nothing. The price you see is the price you pay. No setup fees, no “surprise” charges, no fine print nonsense. We believe in keeping things simple and transparent – you’ve got enough to worry about without playing guessing games with your bills.
What if I’m not happy?
We’ve got your back with a 30-day free trial without a credit card upfront. If we don’t knock your socks off in the first month, just let us know, and we’ll terminate the maintenance plan. We want you to be genuinely thrilled with our service.
The Techy Stuff. Don’t worry, we’ll keep it simple
What are these “technical hours” everyone keeps mentioning?
Think of technical hours as your monthly allowance of developer time. While we handle regular maintenance automatically, these hours are for the extra stuff – like fixing bugs, adding new features, tweaking designs, or handling special requests. Each plan comes with a certain number of hours, and we track how we use them so you always know where you stand.
What if you break my website?
First off, we’re super careful – we test everything in a safe environment before touching your live site. But if something does go wrong (hey, it happens), we fix it immediately at no extra cost using your technical hours. We’ve been doing this for years, so we’re pretty good at preventing problems and fixing them fast when they do pop up.
Do I get that fancy WP Rocket plugin everyone talks about?
If you’re on our Ultimate plan, absolutely! WP Rocket is a premium plugin that makes websites crazy fast, and it normally costs extra. We include it free, set it up perfectly for your site, and manage it ongoing. It’s one of those “why didn’t I do this sooner?” upgrades.
How do you keep the bad guys out?
We’re like having a security team for your website! We scan for threats constantly, remove any nasties we find, keep everything patched and updated, and monitor for suspicious activity 24/7. Think of it as multiple locks on your door, plus a security system, plus a guard dog – we layer on the protection.
Getting Help When You Need It. We’re here when you need us
If I need help, how long will I wait?
We aim to get back to everyone within 2-4 hours during business hours. If you’re on Premium or Ultimate, you jump to the front of the line. And Ultimate folks get emergency support around the clock – because sometimes websites have midnight meltdowns.
How can I reach you?
Everyone can email us or submit tickets through their dashboard. Premium and Ultimate customers can call us directly. And if you’re Ultimate, you’ve got our emergency line for those “oh no!” moments at 3 AM.
We send detailed monthly reports showing everything we did – updates installed, security scans run, speed improvements made, you name it. Premium customers get bi-weekly check-ins, and Ultimate customers get weekly updates. We believe in being totally transparent about our work.
Do I get a real person who knows my site?
Ultimate customers get their own dedicated account manager – think of them as your website’s personal concierge. They know your site, your preferences, and your business. Email them, call them directly, whatever works for you. No more explaining your situation to different people every time.
Keeping Your Content Fresh. Making changes without the hassle
“Unlimited” sounds too good to be true – what’s the real story?
It really is unlimited! Need to update text? Change a photo? Add a new page? Update your hours? It’s all included. We don’t count edits or charge extra. Just tell us what you need changed, and we’ll take care of it. That’s what we mean by unlimited.
Fair Use Policy: While we say unlimited, we do expect reasonable use. This covers typical business needs like updating content, changing images, adding pages, and making routine edits. If you’re asking for major redesigns, complex functionality, or essentially rebuilding your site every week, that would fall under our development services. But for normal content management? Go wild – we’ve got you covered!
How do I actually get stuff changed on my site?
Super easy – just email us what you need updated, submit a ticket through your dashboard, or (if you’re Ultimate) tell your account manager directly. Describe the changes you want, and we’ll handle the rest using your technical hours.
Will you help my site show up on Google?
Absolutely! All plans include basic SEO optimization to help Google find and love your site. Premium and Ultimate customers get the full treatment – keyword optimization, meta tags, performance monitoring, the works. We want your site to be found!
How quickly do you install updates?
We check for updates every day and usually install them within 24-48 hours. Security updates? Those go live immediately – no waiting around when safety is on the line. We always test everything first to make sure it plays nice with your site.
Making Your Site Lightning Fast. Because nobody likes waiting for slow websites
What do you do to make my site faster?
We pull out all the stops! Image compression, smart caching, database cleanup, code optimization, CDN setup – basically every trick in the book. Premium customers get even more advanced techniques, and Ultimate customers get the premium WP Rocket plugin for maximum zoom.
What’s the difference between your optimization levels?
Basic optimization covers the essential stuff – caching and image compression that every site needs. Advanced optimization adds database tuning, code cleanup, and CDN integration. Ultimate throws in the premium WP Rocket plugin, which is like turbocharging your entire site.
How do you keep track of how fast my site is?
We watch your site’s performance constantly – load times, uptime, overall health. You’ll get regular reports showing how things are performing and what we’ve improved. Premium and Ultimate customers get more detailed monitoring and more frequent updates.
My site is already painfully slow – can you help?
Oh, we love a challenge! Slow sites are our specialty. We’ll dig in, find what’s dragging things down, and implement solutions to get you zooming again. Most of our clients see their sites load 50-80% faster. Prepare to be amazed!
Protecting Your Precious Data. Because losing your website would really, really stink
How often do you save copies of my site?
Every single day! We grab a complete copy of everything – your files, your database, all of it. These backups are stored safely off-site, and we can restore your site in minutes if anything goes wrong. We also make extra backups before any major changes.
How far back can I go if I need an older version?
We keep daily backups for a month, weekly ones for three months, and monthly backups for a full year. So even if you don’t notice a problem right away, we can still rescue you with an older version of your site.
What if I need to restore something myself?
While we’re happy to handle all restorations for you (it’s included in your service), we can also give you access to your backups if you prefer to do it yourself. Either way, we’ll guide you through the process so you’re never stuck.
Ready to Get Started? Here’s how we’ll get your site into our loving care
Okay, I’m convinced – what now?
Easy! Just sign up for your free trial on our website (remember, no credit card needed). Once you give us access to your WordPress site, we’ll do an initial health check and start taking care of business right away. You’ll see improvements almost immediately.
What kind of access do you need, and is it safe?
We need WordPress admin access to handle updates and maintenance, plus FTP access for advanced optimizations and security work. Don’t worry – we only use this access for maintenance purposes, and everything is completely secure. We treat your site like it’s our own.
How soon will you start working on my site?
We can start taking care of your site within 24 hours of getting access. We’ll immediately run security scans, analyze performance, and implement our maintenance procedures. You’ll literally see improvements on day one.
Need Custom Development? When you need more than maintenance
What if I need custom features built for my site?
We love building cool stuff! Our developers can create custom plugins, integrate third-party services, build e-commerce functionality, design custom themes, add membership areas, create booking systems, or pretty much anything else you can dream up. If it can be built in WordPress, we can probably do it.
How much does custom development cost?
Our hourly development rate is competitive and transparent – no surprises! We’ll give you an estimate upfront for any project, and you’ll always know exactly how many hours we’ve used. We track everything carefully and send detailed reports of the work completed.
Can I use my monthly technical hours for bigger projects?
Absolutely! Your monthly technical hours from your maintenance plan can definitely go toward development work. Need more hours than your plan includes? No problem – just purchase additional development hours at our standard rate. It’s a great way to stretch your maintenance plan further.
What if my site isn’t built with WordPress?
While WordPress is our specialty, our developers are pretty versatile! We work with HTML/CSS, JavaScript, PHP, and can handle most web development projects. Whether it’s Shopify customizations, custom web apps, or other platforms, just ask – we’ll let you know if we’re the right fit.
How quickly can you build what I need?
It really depends on what you’re after! Simple customizations might take just a few hours, while complex features could take weeks. We’ll give you a realistic timeline upfront and keep you updated throughout the project. Rush jobs? We can usually accommodate those too.
What happens after you build something custom for me?
We stand behind our work! Custom development comes with a 30-day warranty for any bugs or issues. Plus, if you’re on one of our maintenance plans, we’ll keep an eye on your custom features during regular maintenance. Need changes later? We’re always here to help.
Want Your Own Developer? Like having a developer on your team, without the overhead
How does having a dedicated developer work?
Think of it as having your own personal developer on retainer! You get a specific developer who learns your business, your site, and your goals inside and out. They work exclusively on your projects during their allocated hours and become like an extension of your team. No more explaining your vision to different people every time.
What are my options for dedicated developer time?
We’re flexible! Most clients start with 20-40 hours per month, but we can customize packages from 10 hours to full-time (160+ hours). Whether you need someone for a few hours a week or want a virtual full-time developer, we can make it work for your budget and needs.
Do I actually get to work with the developer directly?
Absolutely! Your dedicated developer will communicate with you directly via email, Slack, or whatever works best for you. They’ll understand your business, your preferences, and your communication style. It’s like having an in-house developer without the salary, benefits, or office space!
What happens when my developer isn’t available?
Great question! We always have backup coverage so your work never stops. If your dedicated developer is out, another team member who’s familiar with your projects will step in. We maintain detailed project notes so transitions are seamless, and you’re never left hanging.
How does this compare to hiring a full-time developer?
Usually much more affordable! You get senior-level expertise without salary, benefits, equipment, training costs, or management overhead. Plus, you can scale up or down as needed. Many clients find they get better results spending $3,000-8,000/month with us than hiring someone for $80,000+ annually.
When should I consider a dedicated developer?
Dedicated developers are perfect for ongoing projects, complex web applications, e-commerce sites that need regular updates, membership sites, or when you have a steady stream of development needs. If you find yourself needing development work every month, a dedicated developer usually makes more sense than hourly services.
How do they fit in with my current team?
Like a glove! Our dedicated developers are experienced at integrating with existing teams. They can join your project management tools, attend your meetings, follow your development processes, and work alongside your current developers, designers, or agencies. They adapt to your workflow, not the other way around.
What if I need more than one developer?
Absolutely! We can put together dedicated teams with multiple developers, designers, and even project managers. This works great for larger projects or companies that need different specialties. Each team member gets to know your business, so you maintain that personal relationship even with a bigger team.
Got a Specific Project in Mind? From simple tweaks to complete overhauls
Can you build me a brand new website?
We’d love to! Whether you need a complete redesign, a new site from scratch, or want to migrate from another platform to WordPress, we’ve got you covered. We handle everything from planning and design to development and launch. Plus, we can maintain it afterward!
Can you build online stores?
E-commerce is one of our favorites! We build custom WooCommerce stores, Shopify sites, and can integrate pretty much any payment system you need. Whether it’s a simple store or a complex marketplace with custom features, we love making online selling easy and profitable for our clients.
Can you move my site to a better host or platform?
Migration missions are our specialty! We can move your site to a new host, upgrade from an old platform to modern WordPress, or even rescue sites from problematic developers. We handle all the technical stuff and make sure everything works perfectly in its new home.
I know I need something, but I’m not sure what exactly…
That’s totally normal! We love discovery calls where we dig into your goals and figure out the best approach. Maybe you need a simple tweak, maybe a complete overhaul, or maybe something in between. We’ll help you figure out exactly what will solve your problems without breaking the bank.
Still Curious About Something? We love talking to people!
Didn’t find what you were looking for? No problem! Our friendly team is standing by to answer any questions you have. Seriously, we love chatting about websites and helping people out. Don’t be shy!
