Effective Date: July 01, 2025

1. INTRODUCTION

Agreement Between You and WordTenance

These Terms and Conditions (“Terms”) govern your use of WordTenance’s WordPress maintenance services, fixed fee development services, dedicated developer services, and any related services provided through our website. By using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

WordTenance (“we,” “us,” “our”) provides WordPress maintenance, development, and dedicated developer services to website owners and businesses worldwide. We are committed to delivering high-quality services while maintaining clear and fair business relationships with our clients.

2. DEFINITIONS

Service Terms
  • Maintenance Plans: WordPress maintenance, security, optimization, and support services offered in tiered packages
  • Fixed Fee Services: WordPress development and modification services billed at predetermined rates
  • Dedicated Developer Services: Assignment of dedicated WordPress developers with specified weekly hours
  • Website: Your WordPress website that we maintain or develop for
  • Client: You, the customer using our services
  • Account: Your user account with WordTenance
  • Subscription: Your recurring service plan or agreement
Technical Terms
  • WordPress: The content management system we maintain and develop for
  • Updates: WordPress core, theme, and plugin updates
  • Backups: Website data and file backups
  • Security: Malware protection, security monitoring, and vulnerability fixes
  • Optimization: Performance improvements, speed enhancements, and code optimization
  • Technical Hours: Allocated development and support hours included in plans

3. SERVICE DESCRIPTIONS

3.1 WordPress Maintenance Plans

Our WordPress Maintenance Plans provide comprehensive care for your WordPress website through a structured approach that ensures your site remains secure, updated, and optimized. We handle all aspects of WordPress maintenance so you can focus on growing your business while we take care of the technical details.

Core Features:
  • WordPress Updates: Regular updates to WordPress core, themes, and plugins
  • Security Monitoring: 24/7 security monitoring and malware scanning
  • Daily Backups: Automated daily backups with secure off-site storage
  • Performance Optimization: Speed and performance improvements
  • Technical Support: Customer support and issue resolution
  • Content Management: Website content updates and modifications
  • Technical Hours: Monthly allocation of development hours (varies by plan)

Plans are offered in multiple tiers, each designed to meet different business needs and requirements. The specific features, technical hour allocations, and pricing for each tier are detailed on our website and may be subject to change with proper advance notice.

3.2 Fixed Fee Development Services

Our Fixed Fee Development Services provide comprehensive WordPress development solutions through a transparent pricing structure that eliminates surprises and helps you budget effectively for your website improvements.

Service Scope:
  • Custom Development: WordPress theme and plugin development
  • Website Modifications: Feature additions, layout changes, and customizations
  • Integration Services: Third-party service integrations and API connections
  • Bug Fixes: Resolution of existing website issues and problems
  • Migration Services: Website transfers and hosting migrations
Billing Structure:
  • Project-Based Pricing: Fixed fees quoted for specific projects
  • Hourly Rate Option: Development services billed at our standard hourly rate
  • Scope Definition: Clear project scope definition before work begins
  • Change Requests: Additional work beyond scope billed separately
3.3 Dedicated Developer Services

Our Dedicated Developer Services provide you with consistent, focused development support through the assignment of experienced WordPress developers who become familiar with your business and technical requirements.

Developer Assignment:
  • Experience Levels: Junior, Mid-level, and Senior developers available
  • Weekly Hours: Choose from 10, 20, 30, or 40 hours per week options
  • Dedicated Assignment: Same developer assigned to your projects consistently
  • Direct Communication: Direct access to your assigned developer
Service Structure:
  • Minimum Commitment: 4-week minimum commitment for dedicated services
  • Flexible Scheduling: Work hours scheduled according to your requirements
  • Project Management: Optional project management services available
  • Skill Matching: Developer assigned based on your specific requirements

4. FREE TRIAL PERIODS

4.1 Trial Availability

All of our maintenance plans include a free trial period as specified on our website, typically ranging from 14 to 28 days. This trial period allows you to thoroughly evaluate our services and determine if they meet your needs without any payment commitment or financial obligation.

4.2 Trial Limitations

During the trial period, certain limitations apply to ensure fair use and manage costs associated with premium tools and services:

  • Premium Plugin Restrictions: No activities involving premium/paid plugins will be performed
  • Speed Optimization: Advanced speed optimization requiring paid tools (such as WP Rocket, WP Optimize Premium, etc.) is excluded
  • Premium Themes: Modifications to premium themes requiring licenses are limited
  • Third-Party Services: Integration with paid third-party services is excluded
  • Custom Development: Extensive custom development work is limited during trial
4.3 Trial Services Included

The trial period includes essential services that demonstrate our capabilities and service quality:

  • WordPress core, theme, and free plugin updates
  • Basic security scanning and monitoring
  • Site backups and basic performance checks
  • Technical support and consultation
  • Content updates and basic modifications
4.4 Trial to Paid Conversion

Converting from trial to paid service is designed to be simple and straightforward:

  • No Credit Card Required: Trials begin without payment information
  • Automatic Expiration: Trial expires automatically if not converted
  • Conversion Process: Easy upgrade to paid plan through your account
  • Pro-rated Billing: Paid plans begin immediately upon conversion

5. SUBSCRIPTION AND BILLING

5.1 Payment Terms

Our payment system is designed to be flexible and convenient, accommodating various business preferences and requirements:

  • Payment Methods: Credit card, Stripe, bank transfer (where available)
  • Billing Cycles: Monthly, quarterly, or annual billing options
  • Auto-Renewal: Subscriptions automatically renew unless cancelled
  • Currency: All prices quoted in USD unless otherwise specified
  • Tax Compliance: Applicable taxes added as required by law
5.2 Pricing and Changes

Our pricing structure is transparent and designed to provide predictable costs for your budgeting:

  • Current Pricing: As displayed on our website at time of purchase
  • Price Changes: 30 days advance notice required for price increases
  • Grandfathering: Existing customers protected during notice period
  • Promotional Pricing: Subject to specific terms and expiration dates
5.3 Refunds and Cancellations

We believe in fair cancellation policies that give you control over your services:

  • Cancellation Rights: Cancel anytime through your account dashboard
  • Refund Policy: Pro-rated refunds available within first 30 days
  • Service Continuation: Service continues until end of current billing period
  • Final Billing: No charges after cancellation confirmation

6. CLIENT RESPONSIBILITIES

6.1 Access and Cooperation

To provide optimal service for your WordPress website, we require certain access credentials and cooperation from you as our client:

  • Site Access: Provide necessary WordPress admin, FTP, and hosting access
  • Response Time: Respond to communications within 48 hours for optimal service
  • Accurate Information: Provide complete and accurate contact and billing information
  • Change Notifications: Notify us of any hosting or access credential changes
6.2 Website Requirements

Your website must meet certain basic requirements for our services to be effective:

  • WordPress Platform: Services limited to WordPress-based websites
  • Hosting Compatibility: Ensure hosting meets WordPress requirements
  • Backup Cooperation: Allow installation of backup and security plugins
  • Update Permissions: Authorize necessary updates and modifications
6.3 Prohibited Activities

To maintain a professional service environment, certain activities are prohibited:

  • Illegal Content: No illegal, harmful, or inappropriate content
  • Malware Distribution: No intentional malware or security threats
  • Service Abuse: No abuse of our services, staff, or systems
  • Unauthorized Resale: No resale of services without written permission

7. OUR RESPONSIBILITIES

7.1 Service Delivery Standards

We are committed to delivering all services with professional competence and maintaining the highest standards of service quality:

  • Professional Service: Deliver services with professional competence
  • Response Times: Meet specified response time commitments
  • Quality Assurance: Maintain high standards for all deliverables
  • Continuous Improvement: Regularly enhance service offerings
7.2 Technical Standards

Our technical standards ensure reliable and effective service delivery across all aspects of WordPress maintenance and development:

  • Update Management: Safely perform WordPress and plugin updates
  • Security Implementation: Deploy appropriate security measures
  • Backup Reliability: Maintain reliable backup systems and procedures
  • Performance Optimization: Implement effective performance improvements
7.3 Communication Standards

Clear and consistent communication is essential to successful client relationships:

  • Regular Reporting: Provide regular service reports and updates
  • Issue Notification: Promptly notify of any issues or problems
  • Support Availability: Maintain accessible support channels
  • Documentation: Provide clear documentation of work performed

8. TECHNICAL HOURS AND DEVELOPMENT WORK

8.1 Hour Allocation and Usage

Technical hours are an important component of our service plans, providing flexibility for custom development and advanced support needs:

  • Monthly Allocation: Technical hours reset monthly and do not roll over
  • Usage Tracking: All technical work is tracked and reported monthly
  • Priority System: Emergency issues receive priority allocation
  • Efficient Usage: Hours used efficiently to maximize client value
8.2 Additional Hour Purchases

When your monthly allocation is insufficient, we offer flexible options for additional development time:

  • Extra Hours: Additional hours available for purchase as needed
  • Bulk Discounts: Volume discounts available for large hour purchases
  • Flexible Billing: Extra hours billed monthly or as incurred
  • Project Planning: Advance hour estimates provided for larger projects
8.3 Development Work Scope

Your technical hours can be utilized for a wide variety of development and support tasks.
Technical hours can be used for:

  • Custom feature development and modifications
  • Advanced troubleshooting and bug fixes
  • Third-party integrations and customizations
  • Performance optimization and code improvements
  • Emergency support and urgent issues
  • Configure premium plugins

9. SECURITY AND PRIVACY

9.1 Data Protection

Data protection is a fundamental aspect of our service commitment, implemented through comprehensive security measures that safeguard your information at every level:

  • Encryption Standards: All data encrypted in transit and at rest
  • Access Controls: Strict access controls and authentication protocols
  • Secure Storage: Client data stored in secure, backed-up environments
  • Privacy Compliance: Full compliance with applicable privacy laws
9.2 Your Privacy Rights

Your privacy rights are clearly defined and actively protected through our comprehensive approach to data privacy:

  • Data Access: Request access to your personal and business data
  • Data Correction: Correct any inaccurate information
  • Data Deletion: Request deletion of data (subject to legal requirements)
  • Privacy Policy: Detailed privacy practices in our Privacy Policy

10. INTELLECTUAL PROPERTY

10.1 Client Ownership

Intellectual property ownership is clearly defined to protect your rights as a client:

  • Website Content: You retain full ownership of your website content
  • Custom Development: Custom code and features developed for you belong to you
  • Business Data: Your business information and data remains yours
  • Branding Elements: Your logos, trademarks, and branding remain yours
10.2 Our Property

Our intellectual property includes the tools and methods we’ve developed to provide efficient services:

  • Service Tools: Our proprietary tools, processes, and methodologies
  • Documentation: Our service documentation and procedures
  • Company Assets: Our trademarks, logos, and business materials

11. DISCLAIMERS AND LIMITATIONS

11.1 Service Disclaimers

While we strive to provide excellent service, certain disclaimers are necessary to establish realistic expectations:

  • Uptime Guarantees: We strive for maximum uptime but cannot guarantee 100%
  • Third-Party Dependencies: Not responsible for hosting, domain, or third-party service issues
  • Compatibility Issues: Some plugins or themes may have compatibility limitations
  • Force Majeure Events: Not liable for events beyond our reasonable control
11.2 Limitation of Liability

Our liability limitations are designed to provide fair protection while maintaining accountability:

  • Maximum Liability: Limited to fees paid in the 12 months preceding any claim
  • Consequential Damages: No liability for indirect, consequential, or punitive damages
  • Data Loss Protection: Best efforts to prevent data loss, but backups are essential
  • Service Interruptions: Limited liability for temporary service interruptions

12. TERMINATION

12.1 Termination Rights

Either party may terminate this agreement under specific circumstances and following established procedures:

  • Client Termination: Cancel anytime through your account with immediate effect
  • Our Termination: We may terminate for breach of terms or non-payment
  • Notice Requirements: Generally no advance notice required for termination
12.2 Post-Termination

Following termination of services, several important procedures take effect to ensure a smooth transition:

  • Data Access: 30-day grace period to retrieve your data and files
  • Backup Retention: Backups maintained for 90 days after termination
  • Final Settlement: Prorated billing for unused services
  • Credential Return: Safe return of all access credentials

13. DISPUTE RESOLUTION

13.1 Resolution Process

We believe that most disagreements can be resolved through open communication and structured processes:

  • Direct Communication: First attempt resolution through direct discussion
  • Escalation Process: Escalate unresolved issues to management
  • Mediation Option: Professional mediation available for complex disputes
  • Legal Action: Court proceedings as final resort
13.2 Governing Law

This agreement is governed by established legal principles and clear jurisdiction:

  • Applicable Law: Governed by laws of California
  • Court Jurisdiction: Courts in Delaware have exclusive jurisdiction
  • Language: All proceedings conducted in English

14. CHANGES TO TERMS

14.1 Modification Rights

We reserve the right to update and modify these Terms and Conditions as necessary:

  • Update Authority: We reserve the right to update these terms
  • Advance Notice: 30 days notice provided for material changes
  • Communication Method: Notice via email and website posting
  • Acceptance: Continued service use constitutes acceptance of changes
14.2 Client Rights

You have important rights regarding changes to these terms:

  • Rejection Option: Reject changes by terminating service before effective date
  • Grandfathering: Some changes may not apply to existing contracts
  • Clear Communication: Material changes clearly communicated

15. CONTACT INFORMATION

Business Contact

Email: support@wordtenance.com
Address: 166 Geary St STE 1500 Suite #678, San Francisco, California 94108
Support Hours: Mon-Fri 9am-5pm

Legal and Billing

Legal Inquiries: support@wordtenance.com
Billing Questions: support@wordtenance.com
Technical Support: Available through your client dashboard

16. ACKNOWLEDGMENT

By using our services, creating an account, or subscribing to any of our plans, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. You also acknowledge that you have read our Privacy Policy, which is incorporated by reference into these Terms.

Your continued use of our services constitutes ongoing acceptance of these Terms as they may be modified from time to time.

This agreement is effective as of the date you first use our services and remains in effect until terminated in accordance with these Terms.