Updated 2 min read Applies to All-in-One Utilities Woo Add-on

Abandoned cart recovery

Track abandoned carts and send reminders that restore them.

Documentation for All-in-One Utilities Woo Add-on

On this page
  1. Set it up
  2. Abandoned carts

Abandoned Cart Recovery tracks carts that shoppers leave behind and emails them a reminder with a link that restores their cart.

The Cart Recovery settings
WooCommerce → Cart Recovery.

Set it up

  1. Switch on Cart recovery.
  2. Tick Only logged-in customers if you don’t want to track guests.
  3. Set First reminder after (hours): hours since the cart last changed.
  4. Set Second reminder after (hours): hours after the first; 0 means no second reminder.
  5. Optionally add a Coupon in the second reminder. Create it under Marketing → Coupons first.
  6. Open the Cart Reminder email to change its wording, then click Save changes.

A cart is tracked once the shopper’s email is known: they’re logged in, or they typed it at checkout (block or classic). If they don’t order, they get the reminder. Ordering, or the unsubscribe link in the email, stops reminders.

Privacy

This stores shoppers’ email addresses and cart contents, and emails people who haven’t ordered. Mention it in your privacy policy and check what your local law requires, such as consent. Tools → Erase Personal Data removes a shopper’s carts.

Abandoned carts

The Abandoned Carts screen
WooCommerce → Abandoned Carts.

Go to WooCommerce → Abandoned Carts to see every tracked cart and its status: Tracking, Reminded, Recovered, Ordered (no reminder) or Unsubscribed. The summary shows how many carts were reminded and recovered, and the recovery rate.

Send due reminders now sends reminders that are due without waiting for the next scheduled run.

See also Stock alerts and Reward points.

Get the add-on: compare the plans for All-in-One Utilities Woo Add-on, then pick the one that fits your sites.

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